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Troubleshooting

Fixes for the Stream Deck not connecting, values not updating, or Premium not unlocking.

The Stream Deck isn’t detected

  • Make sure the Stream Deck software is installed and running.
  • Open SimHub → SimDeckOS and confirm the device shows as connected.
  • Reconnect the deck, or restart SimHub so the plugin re-loads.

Values show blank or zero

  • Start a session in the sim — many values only populate once you’re on track.
  • Confirm the sim’s telemetry/UDP output is enabled where required (see Per-sim notes).
  • Check the value name resolves for that game; try a raw property to confirm data is flowing.

A profile didn’t auto-switch

  • Auto-switch follows the selected game in SimHub. Manually choosing a profile takes priority until you switch back to automatic.
  • Per-car profiles match by car — if a car was set up under a different name, re-add it.

Premium didn’t unlock after subscribing

  1. Copy your license key from the confirmation email or the billing portal.
  2. In SimHub open SimDeckOS → Store, paste the key and click Activate.
  3. Premium validates periodically with an offline grace window, so a brief loss of connection won’t lock you out.

Still stuck? Email support — the address is in the site footer.