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Questions & answers

What SimDeckOS needs, what it works with, and what Premium adds. Setting it up? The guides go step by step. Anything else, email us.

Getting started

What do I need to run SimDeckOS?

Four things:

  • A Windows 10 or 11 PC.
  • SimHub, which is free. SimDeckOS runs inside it as a plugin.
  • A free SimDeckOS account. You create it on this website and sign in once in the app.
  • At least one supported device: a Stream Deck, a Ulanzi deck or a supported wheel.

A Stream Deck also needs Elgato’s Stream Deck app, and a Ulanzi deck needs Ulanzi Studio. The SimDeckOS installer adds its companion to whichever of them you already have.

Why do I need an account?

The account is how the app knows your rig is yours. It backs up your whole setup, so a new or reinstalled PC gets it back in one step. It opens the library of car sets, layouts, looks and icon packs, where you can also publish your own. And it carries Premium, if you have it, to any PC you sign in on. The account itself is free.

Why does Windows warn me when I run the installer?

The installer isn’t code-signed yet, so Windows SmartScreen may warn you the first time you run it. Choose “More info”, then “Run anyway”.

Sims & devices

Which sims does it work with?

SimDeckOS reads eight sims with its own readers: Assetto Corsa, Le Mans Ultimate, Assetto Corsa Competizione, Assetto Corsa EVO, iRacing, rFactor 2, Automobilista 2, and RaceRoom. In Assetto Corsa, iRacing, and Le Mans Ultimate it also sends commands back into the game (90 of them), so a key can change something in the sim, not only show it.

Other sims that SimHub supports work too: 74 of the 123 values fall back to SimHub’s own telemetry, one value at a time.

Which devices are supported?

14 devices, and you can run several at once:

  • 8 Stream Deck models: Stream Deck +, Stream Deck + XL, Stream Deck XL, Stream Deck MK.2, Stream Deck, Stream Deck Mini, Stream Deck Neo, and Stream Deck Pedal.
  • Ulanzi D200, D200H, and D200X, PXN GT One, MOZA KS Pro, and Simagic GT Neo.

Any other wheel or button box can be added as a universal device: you describe its buttons and dials, and it gets the same control layer, without lighting.

Do I need a Stream Deck?

No. A wheel-only rig is a supported setup: the PXN GT One, MOZA KS Pro, and Simagic GT Neo carry the cockpit on their own. The Stream Deck is the usual starting point because it is the device most sim racers already own.

Free & Premium

Is SimDeckOS free?

Yes. Everything you build is free:

  • Parameters, unlimited pages and page triggers, and messages.
  • Cues and animations as they ship.
  • The Car Lab, with each car’s shift lights and beacons.
  • The whole library, official and community.
  • One layout per device, with the built-in colour themes and idle designs, and the Backlit Sticker and Cup Outline key styles in the plain flat look.

What does Premium add?

Premium makes the cockpit yours and opens your data:

  • Several layouts per device, switching with the car.
  • Looks, and your own colour themes and idle designs.
  • Every key style, and the premium finish.
  • Garage history, StreamLogic (the race engineer) and Tracks.

What happens to my setup if Premium ends?

Nothing is deleted. Each device goes back to its first layout, and your other layouts, themes and designs stay in the app, dimmed, exactly as you left them. Renew and they come back as they were.

What is Supporter?

Supporter is everything in Premium, and it supports development. It switches early-access builds on for you (anyone can turn them on in the app, and you can turn them off any time). The creator tools, your own cues and the car recorder, will come to Supporter when they are built; they are not in the app yet, so today Supporter gets you what Premium does.

Billing

How much is Premium, and how am I billed?

Premium is a subscription, monthly or yearly; yearly works out cheaper per month. The prices are not final yet: the pricing page shows the current figures, marked as provisional.

Is Premium tied to one PC?

No. Premium belongs to your account, not to a PC or a licence key. Sign in on any rig and it is there.

Does Premium work offline?

The app checks your account when it starts. Without a connection, your cockpit stays exactly as you set it up: no layout, theme or design is taken away. The parts that need the account check, such as StreamLogic and Looks, come back as soon as the check goes through.

Can I cancel or get a refund?

You can cancel any time and keep Premium until the end of the period you paid for. Refunds follow our withdrawal and refund policy on the Withdrawal & refunds page.

About SimDeckOS

Is SimDeckOS affiliated with Elgato or SimHub?

No. SimDeckOS is an independent product that runs as a SimHub plugin and works with Elgato Stream Deck hardware, among other devices. It is not affiliated with, endorsed by or sponsored by either company.

SimDeckOS is free. You need Windows, SimHub and a free account.

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