Last updated: 29.09.2026 · This English version is a courtesy translation; the German version is legally binding.
Cancelling
You can cancel your subscription at any time in the customer portal. Premium stays active until the end of the paid period and then does not renew.
Our promise
The core of SimDeckOS is free, so you can check that everything works with your game and devices before buying. If Premium still does not work as described, write to support@simdeckos.com within 14 days of a charge; we fix it or refund the amount. Your statutory rights are not affected.
Right of withdrawal for consumers
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period expires after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Martin Naglmayr, “SimDeckOS”, Sportplatzstraße 22d, 5303 Thalgau, Austria, email: support@simdeckos.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
— To Martin Naglmayr, “SimDeckOS”, Sportplatzstraße 22d, 5303 Thalgau, Austria, email: support@simdeckos.com:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.
Processing
Payments and refunds are processed by Lemon Squeezy as reseller. Manage your subscription in the customer portal.